Refund policy

At PawSavor, we want you to feel confident when shopping with us at Pawsavor.com. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging. You must also provide your receipt or other proof of purchase.

To initiate a return, please contact us at support@pawsavor.com.

Return Address:
[INSERT RETURN ADDRESS]

If your return request is approved, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.

If you have any questions about returns, please contact us at support@pawsavor.com.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or incorrect, contact us immediately at support@pawsavor.com so we can assess the issue and work toward an appropriate resolution.

Please include your order number and, where possible, clear photographs of the item and its packaging to help us resolve the matter efficiently.

3. Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including:

  • Perishable goods, such as food, flowers, or plants.

  • Custom-made, personalized, or specially ordered products.

  • Personal care products, such as beauty items.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

If you are unsure whether your item qualifies for a return, please contact us at support@pawsavor.com before sending it back.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

4. Exchanges

If you wish to exchange an item, the quickest option is generally to request a return for your original item. Once your return has been approved, you can place a separate order for the replacement item, subject to availability and the applicable return conditions.

If you received a defective, damaged, or incorrect item, please contact support@pawsavor.com for assistance before placing another order.

5. European Union — 14-Day Cooling-Off Period

If your order is shipped to a consumer in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law and any legal exceptions.

Returned items must generally be in the same condition in which you received them, unworn or unused, with original tags attached and in their original packaging. You may also need to provide proof of purchase.

Any applicable statutory rights, exceptions, and return-shipping requirements will be handled in accordance with the relevant consumer protection laws.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, it will be issued to your original payment method within 10 business days of approval.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@pawsavor.com for assistance.

7. Contact Us

If you have any questions about this Return and Refund Policy, please contact our support team.

Brand: PawSavor
Website: https://Pawsavor.com
Email: support@pawsavor.com

We appreciate your trust in PawSavor and are committed to helping you with your shopping experience.